Frequently Asked Questions | marKoub.ma - قطع الكار من الدار

FAQ

This section answers the most frequently asked questions about marKoub.ma to assist you during your next bus journey

How does it work?

Specify your departure city, destination, and desired departure date in the search bar. Choose the offer that suits you and book your ticket. Pay by credit card or in cash. You will receive a ticket code by email, which you will present when boarding the bus. Arrive thirty minutes before the departure time, board, and travel with peace of mind!

FAQ

Whether you're a regular traveler or planning to book your first bus trip we are here to guide you and offer you a hassle-free travel experience, from booking to arriving at your destination.

Q1 : What guarantees me that I will find the seat I booked on the bus?

marKoub.ma is an online platform for bus ticket sales, partnering with all the bus companies visible on the website www.markoub.ma. As soon as you confirm your reservation, the data is immediately transmitted to the relevant transport company. This ensures the reservation of your seat with the partner operator.

Q2: Does marKoub.ma charge a booking fee?

Yes, a booking fee of 5 dh per ticket may be applicable on some trips.

Q3: Should I pay an additional fee before boarding?

No additional charges will be charged to your reservation at the time of boarding. However, depending on the weight and size of your baggage, some companies may ask you to pay additional baggage fees.

Q4: How do I pay for my ticket?

At marKoub.ma, we offer you several secure and convenient payment options.

Cash payment

Prefer to pay in cash? No problem! We offer 3 convenient ways to pay in cash :

Pay at a Cash Agency

Select the "cash payment" option when finalizing your booking.
You will receive a unique Farourati code valid for 30 minutes.
Present this code at one of our partner agencies: CashPlus, Damane Cash, Fawatir, Wafa Cash ou Lana Cash.
Pay in cash to confirm your booking.

Pay via a Banking Application

You can also pay the Fatourati code via one of the following banking applications: CIH, BMCE, Crédit Agricole ou Société Générale.

Payment in Cash via Chaabi Cash or TASSHILAT

Select the "cash payment" option via Chaabi Cash ou Tashilat.
You will receive an M2T code valid for 30 minutes
Visit a Chaabi Cash ou TASSHILAT agency and provide the code to complete your payment.

Payment by Credit Card

Pay securely online with your bank card. Our platform accepts all types of credit cards (Visa, Electron, CMI, Mastercard, JCB) for a quick and hassle-free booking experience.

PayPal

For most companies, PayPal is available as a payment option, offering a quick and easy method.

Q5: Do you have a mobile app?

Our marKoub.ma app is available on the App Store, Google Play, and Huawei App Gallery..

Q6: How many tickets can I purchase?

On marKoub.ma, there are no reservation restrictions, however the number may be limited by the availability of bus seats.

Q7: Can I buy a ticket for another person?

Tickets sold on marKoub are not nominative. On our platform, each person can reserve several seats for different travelers, and we will not ask for any identity information while booking.

Q8: Do I need to print my ticket?

You are not required to print your ticket. However, we recommend that you note the necessary information for your boarding, which will be displayed upon confirmation of your reservation (ticket code, departure time, bus company, departure address, seat number), to avoid any potential difficulties you may encounter in case you do not receive your confirmation email.

P.S: If you deem it necessary, you can also print your ticket by simply clicking the "Print Ticket" button or save it in PDF format for future use.

Q9: Can I cancel or modify a booking?

Please note that tickets for CTM, Supratours, SAT, Ghazala Trans and Supplements buses are non-changeable, non-cancellable and non-refundable, in accordance with CTM's sales policy here and Supratours's sales policy here and marKoub.ma sales policy.

You can cancel or modify (except as mentioned above) your trip up to 3 hours before your departure time.

If you wish to cancel or modify (except as mentioned above) your ticket and obtain a refund, a fee of 20% of the price of your ticket applies not including the service fee, which is non-refundable.

In the case of a change or modification request, the price difference between the old and new reservation is non-refundable.

Q10: I have a coupon code, how do I use it?

If you have a promo code, you can use it during the reservation confirmation (before the payment step).

Please note that promotional codes have an expiration date. You must ensure that your code is still valid in order to benefit from the discount.

Q11: How do I find the boarding point?

To guide you to your boarding point, we added a Google Maps link to the booking confirmation page, as well as to the confirmation email. Just click on the link to get the exact directions that will guide you to your departure point

Q12: We are a group and want to travel together, what can we do?

If you are traveling in a group and cannot find enough seats to travel together, please email us at the following address: r@markoub.ma. We will be happy to assist you in the steps of organizing your trip!

Q13: If I am late, could the bus wait for me?

Unfortunately, buses have fixed schedules to adhere to. These schedules are set by the government through the approvals and permits operators have.

That's why we recommend that you arrive at the boarding point 30 minutes before the bus departure time to check in and board on time.

Q14 : What are the advantages of booking through marKoub.ma compared to the station ?

By booking through marKoub.ma, you avoid waiting in line at the station and can choose your seat on the bus in advance. Additionally, you have access to exclusive offers and discounts available only online. You also benefit from the ability to easily compare prices and schedules.

Q15 : What happens if my bus is delayed or canceled?

If your bus is delayed or canceled, you will be informed by our customer service or the bus company. Depending on the bus company, you may receive a refund or be able to choose another schedule. For more details, you can contact our customer service.

Q16 : How does the loyalty points system work?

Every time you book a ticket on marKoub.ma, you accumulate loyalty points. These points can be used to get discounts on your future bookings. The more you travel, the more points and discounts you earn!
Check my loyalty points

Q17 : What is the "M'Khyer" label, and how does it benefit me ?

The "M'Khyer" label is our quality label created by travelers for travelers, ensuring that you travel with the best bus companies available, selected for their punctuality, service, and comfort.

Q18 : Can I refer a friend and earn rewards on marKoub.ma ?

Yes, you can refer a friend on marKoub.ma! For each new friend who makes their first booking using your referral link, you earn 20 DH. Additionally, your friend receives a 20 DH discount on their first booking.
Share my referral link

You can contact our customer service by phone at 0530003000 or via WhatsApp.
You can also send us a message through the contact form available on our website. We are here to help you 7 days a week.